5 Easy Steps to Improving Your Security Guard Service
When property supervisors hire security guard companies they have an image in mind of what their contract security force will look like, but too often what they get is not what they pictured. What we have discovered is that most security guard companies are capable of providing the support that property supervisors want, but too often do not because of a lack of ongoing excellent management processes.
Security guard companies are unlike any vendor a property manager usually hires. If you hire a painter, you can see whether or not they do their tasks by looking at the walls. However, when you hire a security guard business, how often can you determine if the protector company is performing their job which includes running background checks and drug screenings, providing great training for your guards, and effectively tracking and supervising your defenses. In most instances they probably are, but it is important to implement a system of verification and quality management to ensure that issues associated with the lack of doing these tasks do not begin to occur.
In this guide we will talk five (5) easy steps to improving your security guard service and achieving everything you imagine as your ideal retail security Dagenham.
Screen Your Guards Qualifications
In most nations, guards have been mandated to have a predetermined level of training before they can begin working as security guards. If your state is one of these states, ensure your security guard company is compliant.
If you’re in a state where there are no state requirements for guard certification, then investigate the type of training that is being provided by your security provider and ask yourself does it look decent.
Additionally, is the security guard firm performing history and drug screenings on all your guards until they send them to your own property? If they are, they ought to be providing you with verifications. If not, why?
Another excellent way to display if the protector is a fantastic match for your house is to perform a brief”interview” to get a feel for the guard and also to explain your expectations. This initial conversation can tell you a good deal on what to expect from that guard and it gives you an opportunity to request a different guard if you think it is essential.
Assess Guard Training
Though most security guard companies have an extremely comprehensive orientation that introduces every guard to the business itself, in many cases the shield’s orientation to his delegated land is not as complete. We call the orientation for the delegated land”Site Specific Training”. Find out what your website specific training looks like:
• Can it occur at your property?
• Just how long is each new officer educated?
• Just how long does the security firm double bank?
• How thoroughly are your post orders explained?
Determine the answer to every one of the questions and make sure they match what you believe is sufficient. You should even think about sitting in on your security guard company’s orientation and your website special training to get an understanding of what goes on preparing a guard to operate in your property.
Review Your Guard’s Supervision
Guard supervision is one of the more important factors of very good security guard support. When security companies provide poor supervision, there is not enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the chance for the protector to learn and better understand their duties. If the guards are not being supervised, they begin to feel their work is not important and they begin to see themselves as less of a region of the security team. When guards do not feel as part of your team it generally leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors might not be included. If your contract does not demand onsite oversight, how does your security guard firm remotely oversee its defenses? Outside of the Standard security firm field manager spot checks, the 2 methods of distant supervision that prove most successful are:
Officer Tour Tracking Systems Officer Check-Ins
If your guards must produce rounds of your property, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a distant way of tracking the guards while they are on your property. These monitoring systems permit the security guard business to monitor the log and time the action of the guards while they are making rounds to several areas on your property. Many Officer Tour Tracking Systems can generate reports that enable the security guard firm to quickly get an understanding of if the protector is making rounds. The property manager should also be given with an updated version of these reports. Producers of these systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve discovered that using a system for guards to check in frequently with the security guard provider provides a way of earning sure each guard is secure and alert. Using guards check-in frequently with the security guard business, at least every 30 minutes, guards believe their security is important and being awake and attentive is also an important part of their job.
Expand Your Guards
After hours inspections of your defenses are almost always good ways of finding out exactly what is happening with your security as you are not there. During these inspections, make sure that you ask your security guards questions regarding their duties and responsibilities to ensure they understand their tasks. In fact, we suggest getting your security guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) with a certified security consultant as part of your ongoing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing precisely that. Remember, when selecting a security consultant be sure the consultant is not really a security guard business. If so, your audit is sure to turn up issues with your current security guard business.